Frequently Asked Questions
1. What are Pup Gates?
Pup Gates are custom-designed safety gates created to keep your pets secure in your home. Our gates are stylish, durable, and functional, offering a perfect balance of aesthetics and pet safety.
2. What materials do you use for the gates?
We use high-quality materials, including wood, metal, and sturdy mesh, to ensure durability and safety. All materials are pet-friendly and designed to withstand regular use by both pets and owners.
3. Can I customize the size and design of the gate?
Yes! We offer fully customizable gates to fit any space and match your home’s decor. You can choose the size, and design to suit your specific needs and preferences.
4. How do I measure the space for my gate?
To ensure a proper fit, measure the width of the space where you want the gate installed. For best results, measure at three points: top, middle, and bottom. Contact us for guidance if you're unsure how to take measurements.
5. Do you offer installation services?
Yes, for an extra fee we provide professional installation services for all our gates to the San Diego area. Our team will ensure that your gate is securely installed and functioning properly.
6. How do I maintain my Pup Gate?
Our gates are low-maintenance. Simply wipe them down with a damp cloth as needed to keep them clean. For the wood area of the gate, we recommend occasional wood polish to maintain its finish.
7. Are the gates safe for all pet sizes?
Our gates are designed to be safe and effective for pets of various sizes, from small dogs to larger breeds. We can customize gate height and strength based on your pet’s needs.
9. What is the typical turnaround time for custom orders?
Our custom gates are typically ready for installation within 2-4 weeks, depending on the complexity of the design and current workload. We'll keep you updated on the progress of your order.
10. Do the gates come with a way to connect multiple panels together?
Yes! We provide hinges to connect them. The hinges are not pre-attached to the panels to ensure safe and efficient shipping. For help attaching the hinges, refer to our How to Attach Hinges video, available on our website. We are currently developing alternative methods to attach the panels so stay tuned.
11. Can I customize my Pup Gate with accessories?
Absolutely! We offer a variety of accessories to further personalize your gate, including handles, wheels for mobility, free-standing legs, and more. Let us know what you need, and we’ll help you create the perfect gate for your space.
12. How can I place an order?
You can place an order directly through our website or contact us for a consultation. We'll work with you to ensure your gate meets your specific requirements.
13. What is your return policy?
We want you to love your Pup Gate! If you're not satisfied with your purchase, please contact us within 30 days of receiving your gate, and we'll work with you to make it right.